Why is it that the day I have a post planned, something happens and I have to postpone my fun loving post for an “I’m so irritated I could scream post”?
I had planned to give you a post featuring more inner monologues from my cats. But when I got to work this morning I found myself face to face with something so impossibly irritating that I have to get it out.
The way my health insurance works is that when I’m given an continuing prescription I have to send it off to one of those mail order pharmacies. I hate this rule with every fiber of my being.
Why? Because they always get it wrong!
Every year I get the same prescription. Every year I send it off. And every year I have to call and fix it.
This year? Is the worst yet.
My prescription is written so that it will give me 4 packages of pills at a time with 3 more refills. And every year I receive 3 packages of pills with a note saying that there are no more refills on that prescription.
So I call. I fight with the automated service to give me an operator and when I finally get a REAL LIVE HUMAN BEING they tell me that their company filled out my prescription correctly and even called my doctor to verify the prescription amount. (yeah, sure they did.)
To which I say “Why don’t you look back at my record and see what this same prescription looked like last year.” Or better yet “I know you have a record of every call I make to you people. Why don’t you look back in the notes and do whatever they did last year to fix this?”
This time they made me call my doctor and have them fax a new prescription. Fine. Whatever. I email my doctor who them emails her secretary who then calls me to confirm and they fax off my prescription.
Cut to this morning when I receive an email notification of the shipment of my prescription. I click the link to make sure every thing is in order. And surprise, surprise it’s even more incorrect than it was before.
Not only is it incorrect it’s also 3 times as expensive.
So I call again. Apparently my doctor’s secretary faxed over a prescription for a non generic form of my prescription. Are you effing kidding me?
Why would I want to change to non generic when generic works just fine? Paying 3 times more for the same thing infuriates me. Also, it’s stupid.
I ever so kindly ask the newest customer service representative who is forced to endure my wrath to kindly check my prescription history. Once I’ve confirmed for the 43974357 time that another mistake has been made I ask what I need to do in order to send this prescription back.
Her answer? “Oh we don’t accept returns unless we made the error.”
So you’re telling me that I have to pay 3 times the normal prescription amount for a prescription I’m not going to use? Does that make sense to anyone?
No? Ok cool. Just checking.
I think I’m going to have a headache all day.
Super.
*kisses*
Ughh I hattteee that! And totally understand.
OMG, I totally feel you on this! I am faced with crap like this on a daily basis.
Holy shit. I’d write them and complain and also have a go at your doctor.
Ug, that sounds infuriating. It amazes me how incompetent people can be on a daily basis. Hugs!
ugh that sucks! at my last job they were just about to switch over to mail order perscriptions when i quit. thank god i left because obviously it’s a pain in the ass process.
Mail order prescriptions? That’s so strange. I’m curious as to why they would use that instead of a n ormal drugstore.
Oh, that is so frustrating. A year or two ago I used to take Wellbutrin for my depression. Well, almost EVERY time I went to the pharmacy, they told me my insurance was invalid. Well, you can imagine how humiliating it was to hear REJECTED in front of everyone while I was trying to refill my prescription for WELLBUTRIN. I cried in my car in the parking lot many times, with no Wellbutrin, because without insurance it cost $85.
Make your doctor pay for it, since they screwed up.
And that sucks! I would be in a horrible mood too from that.
I HATE AUTOMATED ANSWERING MACHINES.
Capitalizing my letters cannot properly convey the “hate”.
I almost wrote this EXACT post yesterday! I am so sick of people not doing their jobs or not caring about the customer!
I’m sorry you had to deal with that!!
Oh lordy. I’m sorry you have to deal with this. It is infuriating!
I would kill twelve people. Maybe thirteen.
Ugh, incompetency drives me up the wall.
Yeah…Umm…I would’ve already punched SOMEONE in the face. I don’t care who. Probably the last person that deserves it. Gah… I’m sorry you’re having a bad day. I think bad-dayitis is going around the bloggie world today. :-/
ok NOTHING pisses me off more than bad customer service and issues with big companies and corporations! I’m sorry that you’re having to deal with this babe!
OMG I think I feel a vein snap in my head just by reading this. Customer services, all of them, are just irritatingly inconvenient. They are just messing with us.
I hope things sort out…I have to deal with a phone bill screw up today, god help
I’d throw a fit. A BIG one.
I find it so cute that even after all that (well deserved) venting, you end with kisses!!
I don’t even know if mail-order pharmacies are something common at all up in Canadia-land!
I definitely know what you’re feeling. I had the same run-in with my car insurance, just recently… and man, was I pissed. Did you ever get the situation fixed? ‘Cuz there’s no way I’d be paying for any of that. Seriously.
Holy crap – they’re making you pay for the non-generic?! That actually infuriates me!!
I hope they come back to their senses. That’s absolutely ridiculous.
What? The? Fuuuuuccccckkk? Is the same company I use? I have never encountered anything like this! Unbelievable!
[...] got that package yesterday. You better believe it got the words “shipment refused, return to sender” [...]
[...] finally got my prescription straightened out. Well, I got the prescription end of it straightened out. The cost is still [...]